Robinson: 9 Types Difficult People

This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.

* Decode the warning signs through stories of each type
* Discover practical tools and techniques for dealing with each type
* Find short exercises to help you build the right mindset for success
* Boost workplace relationships with videos and an online quiz